عن الوظيفة
Role Description This is a full-time, on-site Technical Support Specialist role based in Manama. The Technical Support Specialist will provide front-line technical assistance to users, diagnose and resolve hardware, software, and network issues, and escalate complex problems as needed. The role includes managing support tickets, documenting incidents and resolutions, and maintaining accurate records in service management tools.
The specialist will collaborate with internal teams to ensure system stability, assist with deployments and updates, and contribute to knowledge base articles and user guides. The position requires regular interaction with customers and stakeholders to ensure timely resolution and high satisfaction with support services.
Qualifications
- Strong technical support skills, including hands-on experience with hardware, software, and basic networking.
- Solid analytical skills to diagnose issues, identify root causes, and propose effective solutions.
- Customer support and communication skills to manage inquiries, explain technical information clearly, and build trust.
- Troubleshooting capabilities for resolving incidents efficiently and minimizing downtime.
- Focus on customer satisfaction, with a commitment to timely, professional, and high-quality service.
- Familiarity with ticketing systems, remote support tools, and IT service management practices (e.g., ITIL) is an advantage.
- Ability to work on-site in Manama, manage priorities in a fast-paced environment, and collaborate with cross-functional teams.
- Relevant technical diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience; industry certifications (such as CompTIA A+, Network+, or similar) are beneficial.
مصدر الوظيفة: صفحة التوظيف الرسمية لصاحب العمل.
