भूमिका के बारे में
Job Summary
We are hiring a customer service representative to manage customer queries and complaints.
You will also be asked to process orders, modifications, and escalate complaints across a
number of communication channels. To do well in this role you need to be able to remain calm
when customers are frustrated and have experience working with computers.
Role Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that one can answer questions.
- Processing orders, forms, applications, and requests.
- Communicating and coordinating with colleagues as necessary.
- Bringing New Sales of Residential Customers
- Doing Upsell and Cross Sell
- Following up for due outstanding payment with customers
- Following up for cases shared with Collection agency.
- Following up for cases shared with Legal Team.
Experience
- Fresh Graduate
- Degree in Business Management, Commercial or any business field.
Skills and Knowledge
- Excellent communication, negotiations and problem solving skills.
- Time management
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Attentiveness and patience
स्रोत: नियोक्ता का अपना करियर पृष्ठ।
