AI Administrator, M365 & Copilot Platform - EN 328

Application deadline: October 9, 2026, 12:00PM ET

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade.

Compensation Details:

• Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates under a hybrid work model, with employees currently required to work from the office three days per week (subject to change).
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto or Montreal.
• Relocation assistance is available for candidates who meet the eligibility criteria.

Internal Employees, please consult the ServiceNow article entitled Internal movements – what you need to know.

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive

Benefits

EDC offers a competitive compensation & benefits package, work-life balance, & the opportunity to help make Canada and the world better through trade.

• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Friday’s & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity & values diversity of ideas, strengths, & backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to take on the world, by seamlessly delivering secure and reliable digital experiences. Digital & Technology Solutions has set out to achieve the following objectives for EDC:

• Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC’s 2030 business transformation.
• Establish and manage the rolling 3 Year Digital Roadmap that sequences the technology outcomes required to achieve the technology target state and facilitate its execution across all domains in the organization.
• Keep pace with industry trends and emerging technologies, ensuring EDC has access to the digital technology tools it needs to stay relevant in the market and grow Canadian global trade.
• Lead and ensure integrated digital, data, infrastructure, and cybersecurity implementations to create excellent customer, user, and employee experiences.

EDC is seeking an AI Administrator to own the end-to-end administration, governance, and lifecycle management of Microsoft 365 Copilot and its underlying AI platform. This is a critical, hands-on role within the Workplace Solutions team, sitting at the intersection of enterprise AI adoption and M365 platform stewardship.

This is not a general M365 administrator role. We need someone who understands the specific AI administrator scope within Microsoft, someone who knows the difference between global administrator privileges and AI-specific administrative controls, and who can navigate that distinction to grant the right access, apply the right policies, and keep the organization secure as AI capabilities expand.

AI Platform Administration & Technical Operations

• Administer and configure Microsoft Copilot for M365 across the EDC tenant, including licensing, user provisioning, access management, feature enablement, and service configuration.
• Configure and maintain Microsoft Entra ID, M365 Admin Center, and Copilot administrative settings, ensuring appropriate role assignments, permissions, and policy enforcement.
• Implement and manage AI-related security, compliance, data protection, and governance controls across Microsoft 365 and Power Platform environments.
• Deploy, configure, test, and support Copilot agents, connectors, plug-ins, and AI-enabled capabilities while ensuring compliance with organizational security standards.
• Troubleshoot complex authentication, authorization, data access, and service integration issues related to Copilot and AI platforms.

Platform Operations, Monitoring & Maintenance

• Perform day-to-day administration and operational support of Copilot, Power Platform components, and related Microsoft 365 services.
• Monitor platform health, service performance, usage analytics, adoption metrics, and operational alerts to identify issues and drive continuous improvement.
• Execute platform maintenance activities, including configuration changes, updates, patch validation, lifecycle management, and environment cleanup.
• Develop automation scripts, operational processes, and monitoring solutions to improve platform reliability, efficiency, and scalability.
• Support platform testing, release validation, and deployment activities for new AI capabilities, administrative features, and service enhancements.

Support, Troubleshooting & Enablement

• Serve as the senior technical escalation point for Copilot, Power Platform, and AI platform incidents, problems, and service requests.
• Diagnose and resolve licensing, configuration, permission, integration, and performance issues across Microsoft 365 AI services.
• Perform root cause analysis on recurring issues and implement corrective actions to improve service stability and user experience.
• Create and maintain technical documentation, operational runbooks, knowledge articles, and standard operating procedures.
• Provide hands-on coaching and knowledge transfer to team members on AI platform administration, troubleshooting techniques, and operational best practices.

• Undergraduate degree in Computer Science, Management Information Systems, or a related field.
• Minimum of 7 years’ professional experience administering Microsoft 365 enterprise environments, including tenant management, Entra ID, licensing, and security/compliance configuration.
• Deep understanding of Microsoft's AI administrator role and how it differs from global administration, including scoped policy assignment and access controls specific to Copilot and AI services.
• Hands-on experience with M365 data architecture, Microsoft Graph, and Entra ID concepts.
• Familiarity with Copilot for M365, including configuration, deployment, and tenant-level controls.
• Strong troubleshooting skills across M365 workloads, with an operational mindset.
• Ability to build a support model and drive adoption as an enterprise AI tooling owner.
• Strong analytical, collaboration, and communication skills, with the ability to explain technical information clearly to business and technical audiences.

What will make you stand out:

• Experience with Power Platform administration (Power Automate, Power Apps, Copilot Studio).
• Familiarity with generative AI concepts, LLM-based features, and responsible AI governance.
• Bilingual in both official languages (English and French).

Eligibility:

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. Internal applicants must also meet EDC's eligibility criteria for applying to internal opportunities. For more information, please refer to Section 2.

1 in the Talent Acquisition Standard, available on LINK under the Resources tab in the Policies & Procedures section.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

Want to learn more about EDC? Check our website at https://www.edc.ca

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.

EDC recognizes that disclosing the need for accommodations can be a personal matter. Please know that as an organization, we are committed to maintaining confidentiality and ensuring that any accommodations provided are tailored to support your needs. Our aim is to ensure you have a comfortable and positive experience throughout the recruitment process, so please do not hesitate to contact us directly for any accommodation requests at accessibility@edc.ca. We are here to support you every step of the way.

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