Operations Excellence Senior Manager

Job Description

We are looking for an Operations Excellence Senior Manager to own the operational backbone of efood. You will lead the strategy, automation, and governance of tools, processes, and policies across the Operations department while aligning cross-functionally with local teams (Tech, Commercial, Finance, Legal) and central Delivery Hero functions.

Tools, Automation & Functional Results

• Strategic Roadmap: Define and prioritize the Operations tools and process-governance roadmap, balancing operational needs, technical capacity, risk, and expected business value.
• Functional Ownership: Own the overall performance and outcomes of the Operations tools, automation, and process governance function—including adoption, efficiency, compliance, service quality, and cost-saving targets.
• Tech Collaboration: Partner with Tech to automate manual workflows and act as the Ops-side Product Owner for internal tooling.
• Budget & Vendor Management: Own the relevant tools and automation budget, manage external vendor expenditure, and provide investment recommendations based on business impact and ROI.

Process & Policy Governance

• SOP Ownership: Design, document, and maintain standardized SOPs across geographies and verticals.
• Compliance & Standards: Ensure local policies align with Delivery Hero group standards and local regulatory requirements (GDPR, food safety).
• Continuous Improvement: Perform root-cause analyses on operational failures and convert findings into permanent process fixes.

Cross-Functional & Leadership

• People Leadership: Lead the team’s overall performance, development, prioritization, and resource allocation—including objective setting, coaching, performance reviews, and workforce planning.
• Department Liaison: Act as the central point of contact between Operations and every other LOB/department (Tech, Commercial, Marketing, Finance, Legal) on operational tools, processes, or policies.
• Change Management: Drive rollout plans and adoption tracking for company-wide operational changes.
• Executive Reporting: Report on process health, automation impact, and cross-departmental policy compliance to senior leadership.

Qualifications

• Experience:

6–9 years in operations, process excellence, or business transformation (last-mile delivery or on-demand marketplace preferred).

• Leadership: Proven track record of full people management and leading end-to-end automation projects at scale.
• Technical & Analytical Capabilities:
• Strong background in Lean/Six Sigma (or equivalent methodology), process mapping, and scoping technical/data requirements.
• Able to dive into operational data, validate technical solutions, and develop prototypes when required, while ensuring scalable delivery through the team and relevant partners.
• Familiarity with BI tools (e.g., Looker, Tableau) and workflow automation platforms.
• Soft

Skills

Exceptional stakeholder management (able to influence without authority), structured problem-solving, and clear written documentation skills.

• Languages: Fluent in Greek and English.

Additional Information

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰
• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎
• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!
• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎
• Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼
• Free efood pro Subscription: Perks of the job! Enjoy a complimentary efood pro subscription for free deliveries and exclusive discounts on your favorite meals and groceries. 🍔
• We support your growing family and we offer a childcare allowance for each individual child 🍼

Life @efood

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️

We take ownership of what we do, embracing challenges, and making things happen! ✔️

We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀

We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!

We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us?

At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Company Description

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.