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Your Week as a Mechatronics Field Service Engineer (Europe)
No two weeks are the same in this role. One week you might be supporting customers remotely from home, while the next week you are traveling across Benelux to maintain, troubleshoot, and optimize advanced LAN installations.
Your week often starts by reviewing incoming service requests and preparing for upcoming customer visits. A customer in the United States may be experiencing an issue with the software in a production line, while another customer is planning a maintenance shutdown. You coordinate priorities, review technical documentation, and make sure you have everything needed for a successful .
When you're not traveling, you provide remote support to customers. You connect to machines, analyze software, troubleshoot issues, and help customers minimize downtime. Thanks to your knowledge of mechanical, electrical, and software systems, you're able to quickly identify problems and determine the right solution.
A large part of your time is spent onsite at customer facilities. During these visits, you perform inspections, preventive maintenance, troubleshooting, and machine upgrades. One day you may be replacing mechanical components, while later in the week you are commissioning a software modification or investigating an electrical issue. You enjoy the variety and challenge that comes with working on complex automated production lines.
As the eyes and ears of LAN in the field, you continuously identify opportunities for improvement. You share recommendations with customers and provide valuable feedback to the Service and Engineering teams.
It's this combination of technology, travel, independence, and customer interaction that makes the role of Mechatronics Field Service Engineer so rewarding.
How you get things moving
- Experience in a service organization related to machine building or experience with industrial automation;
- Knowledge of servo drives and knowledge of robot software (i.e. KUKA, FANUC, ABB and knowledge of PLC programming (i.e. Siemens, Rockwell, B&R);
- Knowledge and experience in analyzing and solving of mechatronic and electrical issues;
- Basic knowledge of ERP systems (Isah).
- You possess competencies such as; Customer and service oriented, decisiveness, problem solving, responsibility and autonomy.
A completely new supermarket experience. Huh, what?! Really.
Once you start working at Lan Handling, shopping will never be the same again. From that day on, you will turn over all the pouches, cans and jars you see.
You’ll find yourself always checking: yes! we also handle this product with our machines! But that’s not all of course:
- A working environment full of opportunities to develop further. Good idea? Any training wishes? Discuss it with your supervisor and get started.
- Be part of the entrepreneurial team of Lan Handling North America. Is your input our new success story?
- Flexible working hours, so you can make time for sports, hobbies or just to take your children calmly to school in the morning.
- No day will be the same with working locations in the Jacksonville office, at home or onsite at any of our dozens of customers in the Americas. Good travel allowances included!
- We celebrate our successes, so you can benefit from our annual profit-sharing program in case of good (company) performance.
- Work on cutting-edge technology at world-class global food and beverage customers.
- Feel part of the Lan-team with company provided working clothes and PPEs.
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