Ecommerce Manager

The E-Commerce Omni Channels Operations Manager is responsible for the day-to-day management and strategic development of Sports Corner and its subsidiaries, aiming to drive profitable growth, maximize sales, and enhance brand equity. The role includes optimizing website traffic, overseeing the product supply chain, and ensuring a consistent, exceptional customer experience across digital platforms.

**Kindly note that this is a full-time position based onsite in Qatar**

Strategy & Performance

• Develop and implement e-commerce strategies to enhance website performance and profitability.
• Create and execute a roadmap to deliver the e-commerce portfolio successfully across all business functions and teams.
• Own the e-commerce P&L, ensuring financial performance aligns with business objectives.

Digital Marketing

• Oversee or manage digital marketing channels, including PPC, SEO, display advertising, affiliate marketing, email campaigns, and social media.
• Collaborate with the marketing team or manage digital marketers to enhance traffic acquisition and quality improvement.

Merchandising & Analytics

• Drive merchandising strategies for product categories using historical sales data and analytics.
• Develop site personalization strategies based on shopping behavior, order history, email interactions, and social media engagement.

Operations & Quality Assurance

• Ensure timely and accurate deployment of new products and efficient content management.
• Enforce quality assurance protocols to maintain website stability and customer satisfaction.
• Monitor and maintain processing and shipping metrics to ensure operational excellence.

Stakeholder Management

• Manage relationships with external web developers and third-party e-commerce software vendors.
• Collaborate with cross-functional teams to align e-commerce strategies with business goals.

Policy & Documentation

• Ensure procedures, quality assurance processes, templates, and documentation adhere to established standards.
• Develop and maintain policies and procedures for Sport Corner & subsidiaries.

Innovation & Analysis

• Analyze and validate requirements for consistency, feasibility, and alignment with the overall business model.
• Identify opportunities for innovation and implement solutions to enhance the customer experience.

Skills

• Bachelor’s degree in marketing, Business Administration, or a related field.
• Experience in the sports, apparel, or fashion retail industry.
• Strong understanding of the GCC retail market, with hands-on experience in the region.
• At least 5 years of experience in e-commerce, digital marketing, or omnichannel management.
• Proficiency in CRM systems, digital tools, and e-commerce platforms.
• Proven experience in developing and managing omnichannel strategies.
• Strong project management, analytical, and problem-solving abilities.