Tentang peran ini
As an Air Services Agent, you'll keep air freight and the information that goes with it moving accurately and on time. You'll work with customers, partners and colleagues across our network to deliver exceptional customer service on every shipment.
In this role, you will: Receive and review shipping documents for accuracy and completeness Prepare, route and process air shipments in line with operating procedures Manage freight receipt and keep cargo moving on schedule Monitor shipments from origin to destination and proactively update customers and partners Enter data into our operating system accurately and on time Follow each customer's standard operating procedures (SOPs) Build strong relationships with customers, carriers and service providers Respond promptly to internal and external requests and escalate issues to management when needed
Customer service experience Knowledge of the global logistics industry Good computer skills (e.g., MS Excel, MS Word) Fluent in English, with strong written and verbal communication skills Detail-oriented, organized and able to meet deadlines Team player with a positive, proactive attitude
Benefits
Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 20,000 trained professionals 350+ locations worldwide Fortune 500 Globally unified systems
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