Support Manager

Company Description Mithuns Money Market (MMM) is a specialized consulting firm focused on high-quality training and advisory services in capital markets. Founded by investor, trader, and coach Mithun Girishan, MMM supports retail investors and business leaders worldwide with investment, trading, and hedging strategies across stocks and futures. The firm’s expertise spans equity, commodity, forex, futures, and options, offering clients a broad perspective on global financial markets.

Based in Dubai, MMM also provides technical analytics consulting to forex brokers, combining practical market experience with a strong foundation in theoretical and applied economics. Team members gain exposure to diverse markets, clients, and strategies in a learning-oriented environment.

Role Description The Support Manager is a full-time, on-site role based in Dubai, responsible for overseeing client support operations and ensuring a high-quality service experience for all MMM clients. This role includes managing incoming client queries related to training programs, market analytics, and consulting services, and coordinating timely, accurate responses via email, phone, and digital platforms.

The Support Manager will develop and maintain support processes, monitor service performance metrics, and collaborate with trainers and consultants to resolve complex issues. Daily activities involve supervising support staff (if applicable), maintaining documentation and knowledge bases, and identifying opportunities to improve client communication and support tools. The role also requires preparing periodic reports on client feedback and support trends, contributing to continuous improvement of MMM’s services.

Qualifications

• Client support and service skills, including customer experience management, issue resolution, and relationship building.
• Operational and organizational skills, such as process development, documentation, task prioritization, and attention to detail.
• Communication skills, including clear written and verbal communication in English, professional email etiquette, and active listening.
• Basic understanding of financial markets or strong interest in capital markets, including exposure to equity, forex, or derivatives concepts.
• Ability to work on-site in Dubai, collaborate with cross-functional teams, and adapt in a dynamic, learning-focused environment.
• Proficiency with standard office and support tools (e.g., CRM systems, spreadsheets, presentation software) and comfort with digital workflows.
• Prior experience in a support, operations, or client service role; experience in financial services or training/education environments is an advantage.
• Relevant diploma or degree in business, finance, economics, communications, or a related field, or equivalent practical experience.