Quality Systems Coordinator

About the Role

The Quality Systems Administrator plays a vital role in supporting the site’s Quality Management System (QMS). The role is responsible for maintaining robust document control, ensuring compliance with customer and regulatory standards, and supporting continuous improvement across production and quality functions. A key part of the role is promoting strong awareness and understanding of site policies, procedures, and product specifications at all levels.

This position is best suited to a detail-oriented individual with excellent organisational skills and a strong commitment to food safety, quality systems, and data accuracy.

What will I be doing?

• Maintain and continuously improve the Quality Management System (QMS), ensuring documentation, procedures, records and work instructions remain compliant, accurate and up to date.
• Lead site quality reporting and KPI tracking, delivering weekly and monthly insights on complaints, NCRs, audit findings, right-first-time performance and continuous improvement initiatives.
• Coordinate internal audits and ensure ongoing audit readiness through effective document control, corrective actions and compliance monitoring.
• Manage customer complaints and non-conformances from investigation through to resolution, driving root cause analysis and preventative actions to reduce recurring issues.
• Support food safety, quality and regulatory compliance through change control, traceability programmes, supplier assurance activities and pest control management.
• Partner with Production, Supply Chain and other functions to investigate quality issues, implement corrective actions and improve operational performance.
• Administer quality systems and digital platforms, maintaining dashboards, reports, workflows and data integrity across the site.
• Build quality capability across the business through coaching, training and knowledge sharing, while providing cover and support for key quality assurance activities when required.

What do I need to be successful?

At Kinisla, we understand that people have very different career trajectories and experiences. In order to be successful in this role we would be looking for the right competencies and aptitudes as well as your proven track record of success in a similar role and environment.

These include

• Experience working within a food manufacturing, Pharma or FMCG environment, with a strong understanding of Quality Management Systems.
• Proven experience managing QMS documentation, document control processes and maintaining audit readiness.
• Knowledge of BRCGS standards, customer requirements and regulatory compliance within a manufacturing setting.
• Understanding of root cause analysis and problem-solving methodologies, such as 5 Whys and Fishbone analysis.
• Proficient in Microsoft Office and data reporting systems, with the ability to analyse and present quality performance data.
• Excellent communication and relationship-building skills, with the ability to work effectively across multiple functions.
• Strong organisational skills, attention to detail and the ability to manage competing priorities in a fast-paced environment.
• Proactive and adaptable approach, with a continuous improvement mindset and a willingness to take ownership and drive results.

What will I get in return?

At Kinisla, we believe in giving talented, curious people the opportunity to make a difference. We work as a team, searching for the best ways to inspire food and nourish life. We are a community of innovators, working across disciplines to solve global food challenges with a fresh approach. We want you to achieve whatever you put your mind to.

We also offer

• 25 days annual leave (excluding bank holidays)
• Matched pension scheme up to 10%
• Benefits platform offering discounts and cashback on major retailers.

About Kinisla

Kinisla is a vertically integrated farm-to-fork business with a very substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.

With over 50 years’ experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range.

Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers.

Our dairy comes from some of the world’s richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kinisla is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities.

Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.

Globally, Kinisla employs over 1,700 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.

Get in touch today!

At Kinisla, we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.

Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kinisla and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.

Please note: We do not accept CVs or candidate profiles from recruitment agencies where Kinisla terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kinisla Hiring Managers.