Manager, Project Delivery

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER.

If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

The Manager, Project Delivery provides both operational leadership and hands-on delivery oversight, supervising a team of Project Managers responsible for defining, planning, tracking, and managing projects, while also maintaining their own portfolio of active engagements. The project portfolio spans client onboardings, service deployments, and professional services engagements.

Acting as an experienced escalation point and people manager, the role drives team success through clear expectation setting, effective task and capacity management, and leadership of continuous improvement initiatives. The Manager coordinates internal resources, including Project Delivery Leads, Engineers, Consultants, and Architects, using project management software, checklists, and structured reporting to ensure consistent, high-quality delivery.

The successful candidate will demonstrate strong people management skills, underpinned by experience in managed services and technology solutions, and a proven record of delivering successful outcomes for customers. Exceptional communication and organisational skills are essential to navigate escalations, build customer confidence, and bring projects to live operation efficiently.

The role requires the ability to motivate and develop team members, foster a collaborative culture, and communicate effectively with senior management and client sponsors (including COOs, CTOs, and CEOs). The successful candidate will manage change confidently, take active leadership in timely decision-making, and be highly responsive to the needs of both customers and internal stakeholders.

Project Delivery and Governance

• Oversee the definition, planning, tracking, and successful delivery of client onboarding, service deployment, and professional services projects.
• Personally manage a portfolio of strategic or complex customer projects.
• Ensure projects are delivered on time, on budget, and to agreed quality standards, with risks, issues, and dependencies actively managed.
• Act as a senior escalation point for customers and internal teams, resolving delivery challenges quickly and professionally.
• Maintain accurate project documentation, status reporting, and governance records using project management software, checklists, and standard reports.

Project Operational Management

• Manage the incoming project pipeline assigning projects and orders based on workload, capability and client.
• Oversee revenue forecasting figures ensuring that Project Delivery Leads are billing project services within our set timescales and discussing with them any discrepancies or delays.

Team Leadership and People Management

• Line-manage, coach, and develop a team of Project Managers, Project Co-ordinator and Order Management Co-ordinator, setting clear objectives and performance expectations.
• Conduct regular one-to-ones, performance reviews, and development planning for direct reports.
• Manage team capacity and workload allocation to ensure balanced distribution of projects and sustainable delivery.
• Recruit, onboard, and retain project delivery talent in partnership with the wider business.

Stakeholder and Customer Management

• Build and maintain strong relationships with client sponsors and stakeholders, including COOs, CTOs, and CEOs.
• Communicate project status, risks, and decisions clearly and proactively to customers and senior management.
• Drive customer confidence through responsive, transparent, and professional engagement throughout the project lifecycle.

Operational Excellence and Continuous Improvement

• Lead continuous improvement initiatives across project delivery processes, tools, and templates.
• Coordinate internal resources, Project Delivery Leads, Engineers, Consultants, and Architects to ensure the right skills are applied at the right time.
• Contribute to resource planning, forecasting, and delivery pipeline management in partnership with Service Management and Sales.
• Take active leadership in timely decision-making and change management, ensuring the team adapts quickly to shifting priorities.

Requirements

• Proven experience (typically 5+ years) in project delivery within a managed services provider (MSP), IT services, or technology solutions environment.
• Demonstrable experience line-managing Project Managers or delivery teams.
• Track record of delivering client onboardings, service deployments, and/or professional services engagements to successful completion.
• Experience engaging with senior client stakeholders (COO, CTO, CEO level) and internal senior management.
• A recognised project management certification such as PRINCE2, MSP, Agile/Scrum, or PMP is desirable.
• Solid understanding of IT infrastructure, cloud platforms, and managed service technologies is desirable.

Skills and Competencies

• Leadership: Able to motivate teams, encourage collaboration, and set clear direction under pressure.
• Communication: Exceptional verbal and written communication, with the credibility to influence senior stakeholders and de-escalate difficult situations.
• Organisation: Strong planning, prioritisation, and capacity management skills across a multi-project portfolio.
• Commercial Awareness: Understand the balance between customer satisfaction, profitability, and delivery quality.
• Decision-making: Confident, timely decision-making with ownership of outcomes.
• Responsiveness: Highly responsive to customers and management, modelling this standard for the team.
• Adaptability: Comfortable managing change in a fast-paced, growth-oriented environment.

It would be great if you also have

• Project management certification (PMP, CAPM, Prince etc.)
• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes