Consultant, Relevance Strategy & Delivery

The Unmistakables partners with organisations to build relevance, support inclusive growth and contribute to long-term business sustainability. We work at the intersection of strategy, culture and capability, helping organisations respond to a changing world and identify new opportunities through more inclusive and forward-looking approaches.

Examples of our work include

• Working with organisations to create business strategies aligned with inclusion, using our Insight Out Relevance model
• Running organisational ‘diagnostics’, using interviews, data analysis and facilitation to understand organisations’ strengths and weaknesses and provide recommendations
• Leadership development and coaching to strengthen understanding of communities and inclusive leadership
• Insights (such as landscape analysis and expert panels) that inform business strategies
• Designing and delivering learning programmes
• Reviewing and providing recommendations on inclusion and relevance for campaigns, products and marketing
• Designing and delivering programmes to enhance relevance and inclusion
• Creating models to help organisations ensure governance, consistency and impact, such as inclusive rewards processes and impact measurement frameworks

As a Consultant, you will play an important role in both delivering client work and supporting the growth of the business. You will lead the design and delivery of client programmes, apply our tools and frameworks, and build strong, trusted relationships with clients, ensuring a seamless, high-quality client experience.

As part of a small, collaborative team, you will have the opportunity to contribute across different areas of the business. We value adaptability, curiosity and a willingness to work together to find the best solutions.

Client Delivery & Programme Leadership

• Lead the delivery of client programmes with the project team, ensuring alignment with agreed objectives, timelines and quality expectations
• Design and deliver programmes of work and advisory engagements, underpinned by our relevance framework and other tools, customising as necessary
• Translate insights into clear, practical recommendations that support client decision-making
• Demonstrate the value of our work through impact measurement, such as case studies
• Manage projects, working with the client and other colleagues to ensure deadlines are in place and met

Client Relationships & Account Growth

• Build and maintain positive, trusted relationships with clients (a critical friend mindset) that translate into organic commercial growth on accounts
• Develop a strong understanding of client priorities and identify opportunities to extend our support, including cross-sell and up-sell, always taking a client-first approach
• Find innovative ways to collaborate with clients, such as webinars and events
• Contribute to net new business activity where capacity allows, including proposal development and pitch support

Working with the Team

• Manage upwards effectively, ensuring clear communication and delivery
• Work closely with Directors and the operations team to plan and deliver client work efficiently
• Develop your leadership skills over time, with support from Directors

Thought Leadership

• Take responsibility for one or two specialist areas across our proposition and become the go-to person for collaboration and knowledge sharing
• Contribute to internal initiatives and the ongoing development of our approach and tools, as referenced in team OKRs
• Regularly research and create insight with analysis for clients and share insights with The Unmistakables, leading thought pieces for our memo and other outlets

Ways of Working

• Be an ambassador for The Unmistakables’ values, leading by example in client engagement, innovation and inclusivity
• Be open to taking on ad-hoc tasks to support colleagues
• Bring awareness of cultural, societal and market developments, and consider how these may be relevant to client work

Strategic & Commercial Thinking

• Ability to connect cultural and societal insights to business challenges and opportunities
• Comfortable working in both delivery and commercial contexts, with an interest in how consulting businesses grow

Client Relationship Management

• Proven ability to build and maintain effective client relationships, understanding different stakeholder needs and delivering bespoke solutions that result in client and account growth

Project & Programme Management

• Strong organisational skills, with the ability to manage multiple priorities, timelines, budgets and resources, in collaboration with Directors and the operations team

Communication & Facilitation

• Clear written and verbal communication skills, with experience writing and delivering compelling presentations, facilitating workshops, writing new business proposals that resonate with clients and writing high-standard reports or papers
• Experience facilitating sessions or projects with sensitive topics that require creating safe spaces

Insight & Analytical Thinking

• Research experience and expertise in qualitative research, including interviewing, facilitating focus groups, writing interview guides, and analysing and coding transcripts
• Ability to use research and data to identify and articulate patterns, trends, insights and opportunities that inform our clients’ strategy

Leadership & Collaboration

• Experience working collaboratively and contributing to a positive team environment
• Experience working with multiple stakeholders across different projects and staying connected
• Proactivity to raise concerns with projects, timelines or delivery and take action to mitigate risks

Contextual Awareness

• Interest in cultural and societal trends and how these influence organisations and brands
• A good working knowledge of diversity, equity and inclusion

Desirable

• Expertise in marketing or a related discipline, such as brand, communications or insight
• Experience with AI tools, such as ChatGPT
• Experience using CoLoop or Brandwatch
• Experience of other research methods, such as quantitative research using census and demographic data, social listening, Boolean search and semiotics

Inspiration

We spark change by challenging perspectives and honouring diverse experiences. Through empathy and fresh thinking, we motivate others to act.

Integrity

We act with honesty, accountability and respect. We honour our commitments and hold ourselves to the highest ethical standards.

Initiative

We lead with clarity and curiosity, cutting through complexity, exploring new ideas and finding better ways of doing things.

How to Apply

The Unmistakables is a diverse team. We genuinely value diversity and welcome applications from individuals of all identities. Please get in touch if any reasonable adjustments would be beneficial to you, and we will work with you to make them.

If you are passionate about driving inclusion in organisations and have the skills to lead high-impact projects, we’d love to hear from you. To apply, either submit your application here, or send your CV and a covering letter to work@theunmistakables.com by midnight on Sunday 25 October.

Our recruitment timeline is

• Applications close: Sunday 25 October
• Initial screening calls: week commencing 26 October
• First-round interviews: week commencing 2 November
• Second-round interviews: week commencing 9 November

Benefits

• Competitive salary of £50,000 per annum
• 30 days' holiday per annum (plus UK bank holidays and your birthday off)
• Remote working within the UK, with occasional, in person, client and team meetings
• Personalised development budget
• Home working set-up provided
• Vitality health insurance (after a 3-month probation period)