Warehouse & Logistics Administrator

Based on-site in Halifax, West Yorkshire

Keep our warehouse moving – and our orders reaching customers across the UK and beyond

At White Rose Education, our resources are used by schools and educators across the UK and internationally. Behind every order that reaches a customer is a warehouse operation that needs to run accurately, efficiently and on time.

We're looking for a Warehouse Administrator to play a key role in making that happen.

This is a varied, hands-on position combining warehouse administration, stock control, logistics and international shipping with practical support on the warehouse floor. One moment you could be preparing documentation for an international shipment; the next, resolving an order query, checking stock records or helping the team get orders picked, packed and out of the door.

If you're organised, comfortable juggling different priorities and like being part of a busy operation where accuracy really matters, this could be a great opportunity for you.

What you'll do

You'll help keep the day-to-day warehouse operation running smoothly, with responsibilities including:

• Coordinating UK and international shipments, from booking couriers through to tracking delivery and proof of delivery
• Preparing dispatch notes, delivery paperwork, labels, manifests and international shipping documentation
• Maintaining accurate stock records across goods in, goods out, returns and adjustments
• Running stock reports and identifying discrepancies or low stock levels
• Keeping ERP/WMS systems, Excel trackers and warehouse records accurate and up to date
• Working closely with our Customer Care and Schools Partnerships teams to resolve order, stock and delivery queries
• Investigating missing, damaged or incorrect orders and helping get issues resolved quickly
• Supporting weekly and monthly warehouse KPI reporting
• Helping with goods-in, stock counts and general warehouse operations
• Picking, packing and preparing orders for dispatch when required
• Looking for ways we can improve our processes, accuracy and stock flow

Could it be you?

We're looking for someone who combines strong administration skills with a practical, hands-on approach.

You'll need to be comfortable working between an office-style administration environment and the warehouse floor. You'll have excellent attention to detail, strong IT skills and the confidence to communicate with colleagues, couriers and other partners to keep things moving.

You'll ideally have experience working within a warehouse, logistics or operations environment, and you'll be someone who takes ownership rather than waiting for someone else to spot a problem.

Experience with international shipping, customs documentation or courier platforms such as DHL, FedEx, UPS or Royal Mail International would be a real advantage – but if you have the right operational experience and are keen to develop your knowledge quickly, we'd still like to hear from you.

Most importantly, you'll be a team player who is organised, reliable and accurate, and willing to get stuck in wherever the warehouse needs support.

Why White Rose Education?

You'll be joining an organisation with a clear purpose

helping teachers teach, learners learn and schools achieve more.

Although you may not be standing in a classroom, the work you do matters. Every accurate stock record, correctly prepared international shipment and order dispatched on time helps our resources reach the teachers and children who use them.

Applications

Please apply with an up-to-date CV and covering letter outlining your relevant experience, your location and why you're interested in joining White Rose Education as our Warehouse Administrator.

Interview process

All applications will be considered in line with our recruitment practices. Shortlisted candidates will be invited to attend an assessment day.

The role

To provide administrative support for warehouse operations - this will include stock control, facilitating the process of International shipments from organising the shipment to receiving the POD, being the point of contact for Customer Care and Schools Partnerships and completing any required documentation - while also supporting day-to-day warehouse activities such as picking and packing.

The role will work closely with the Customer Care and Schools Partnerships teams to ensure smooth resolution of order queries and an excellent customer experience.

Key responsibilities

• Warehouse Administration

To facilitate the shipping of international orders, ensuring correct documentation, courier requirements, and customs information are provided.

Maintain accurate stock records: goods in/out, adjustments, returns.

Produce dispatch notes, delivery notes, export paperwork, labels, and other documentation.

Book in domestic and international courier collections; prepare manifests and required customs forms.

Run stock reports and flag discrepancies or low stock levels.

Maintain accurate system entries across ERP/WMS and Excel tracking sheets.

Support weekly/monthly KPI reporting for warehouse operations.

• Customer Care and Schools Partnership Liaison

Work closely with the Customer Care and Schools Partnerships team to resolve order issues, stock queries, shipping delays, or incorrect items.

Provide updates when requested to Customer Care and Schools Partnerships on the status of international shipments and tracking details.

Assist in investigating missing, damaged or incorrect orders and communicate findings back to Customer Care and Schools Partnerships.

Support positive customer experience by ensuring timely and accurate warehouse responses to queries.

• Picking, Packing & Warehouse Operations

Pick and pack orders accurately according to picking lists or system instructions.

Prepare parcels for UK and international couriers, ensuring correct packaging and labelling.

Assist with goods-in checking deliveries, booking into stock and putting away.

Support regular stock counts and cycle counts.

Maintain a clean, safe working environment in line with H&S and manual-handling guidelines.

Operate pallet trucks, scanners and other warehouse equipment (training provided if needed).

• Teamwork & Continuous Improvement

Provide cover for warehouse and admin colleagues during busy periods or holidays.

Suggest process improvements to optimise stock flow, packing methods, or admin accuracy.

Support onboarding of new staff with training on admin processes and warehouse routines.

Duties

Consistently demonstrate high standards of personal and professional conduct and maintain high standards of ethics and behaviour.

Continue personal professional development as required.

Attend staff and other meetings and participate in staff training and development events as required.

Actively engage in the performance review process.

Work flexibly across other areas of the business on different tasks when the business requires.

All staff must have an awareness and commitment to safeguarding and promoting the welfare of students. It is expected that all staff will share this commitment.

All staff must abide by company policies and procedures, copies of which are available on our HR system.

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task may not be identified. Employees will be expected to comply with any reasonable request to undertake work of a similar level that is not specified within this job description.

This job description is current at the date shown. It will be reviewed at least annually, and in consultation with you, it may be changed to reflect or anticipate changes in the role or business need.

Essential

• Experience in a warehouse, operations or logistics environment.
• Comfortable managing international shipping requirements (or willing to develop this quickly).
• Strong IT skills, including Excel and order-management systems.
• Excellent attention to detail with both data and physical stock.
• Good communication skills to liaise effectively with Customer Care, drivers and couriers.
• Ability to work both in an office-type admin environment and on the warehouse floor.

Desirable

• Previous experience handling international courier platforms (DHL, FedEx, UPS, Royal Mail International).
• Familiarity with customs declarations, commodity codes, and export documentation.
• Experience in Warehouse Administration or Stock Control roles.
• Ability to be flexible with hours during peak periods.
• Forklift licence.