Front Office Team Leader

Job Description

Here at Ibis London Excel we are looking for our next Front Office Team Leader, to help lead our front office team to deliver an excellent guest journey and achieve our targets.

As our next Front Office Team Leader, you…

• Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach
• Address guest complaints that have not been resolved by team members, providing swift solutions.
• Assist the Management in developing and implementing new procedures as needed.
• Ensure effective and efficient communication processes daily, maintaining service standards.
• Guide new staff through their initial induction into the team, department, following established guidelines.
• Collaborate with the Management to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
• Ensure department policies and procedures are well understood by all employees and observed in tasks performed. Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Promote the ALL Accor loyalty program to guests.

Qualifications

• Must have Right to Work in the UK
• Proficiency in hotel management software, particularly Opera Cloud.
• A minimum of 2 years of experience in a front office department.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving abilities and keen attention to detail.
• Ability to perform effectively under pressure.
• Flexibility with working hours, including evenings, nights, weekends, and bank holidays is essential.

Additional Information

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at Ibis London Excel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"