National Account Manager

Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department

Drainage/Depot Network consists of a strategically located depot network across the UK, spanning from Aberdeen to Plymouth. Enabling rapid response to customer requirements and providing round-the-clock coverage, 365 days a year.

This extensive footprint allows Lanes to combine local responsiveness with national capability, ensuring consistent service standards while maintaining close relationships with regional customers and infrastructure partners.

The role

Responsible for managing and growing relationships with key clients, overseeing the sales activities for Lanes Groups key national customers across the UK. This role involves strategic planning, driving business growth, and ensuring client satisfaction while meeting or exceeding sales targets.

Key Responsibilities

• Build and maintain long-term relationships with national accounts, ensuring client retention and satisfaction.
• Serve as the primary point of contact for key clients, addressing any concerns or needs.
• Regularly meet with clients to review performance, identify opportunities, and discuss future business.
• Develop and implement sales strategies for national accounts to meet or exceed revenue targets.
• Collaborate with the sales team to identify and target new business opportunities.
• Negotiate contracts, pricing, and terms with clients to maximize profitability.
• Work with marketing and product teams to tailor solutions for clients.
• Provide regular reports on sales performance, account activity, and forecast future business growth.
• Analyse sales trends and market conditions to adjust strategies and improve sales results.
• Work closely with internal teams, such as operations, finance, marketing and customer service, to ensure the smooth delivery of products/services to clients.
• Stay informed about industry trends, competitor activities, and market dynamics to adjust sales strategies accordingly.
• Identify key opportunities to upsell and cross-sell within existing national accounts.

Experience

• Past experience in sales and national account management
• Proven track record of success in sales, strategic account management, and driving revenue growth.
• Experience negotiating large-scale contracts and working with major national retailers or clients

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.