About the role
Wenatchee Dental is looking for an experienced and dedicated full-time Front Office Coordinator to join their team. Our Front Office Coordinators play an essential role in the oral healthcare of our patients, as well as the financial health of the practice. The primary role of the Front Office Coordinator - Patient Accounts is to audit patient accounts and reconcile balances. Contact patients regarding balances and establish payment arrangements.
In this role, the Front Office Coordinator Patients accounts will conduct follow up calls to ensure payment commitments are met. This position will report to the Office Manager. The hourly salary range for this position is $24.49-$28.16 + per hour depending on experience. Schedule is 1 day a week in office.
What You’ll Be Accountable For
- Ensure compliance with company policies, as well as State, Federal and other regulatory bodies.
- Respond to patient billing, treatment, and benefit inquiries.
- Audit of patient accounts and reconcile balances
- Determine appropriate resolution of credits and overpayments
- Contact patients regarding balances and establish payment arrangements
- Conduct follow up calls to ensure payments commitments are met
- Maintain detailed, accurate account notes for team reference
- Support accounts receivable cleanup and patient financial interactions
- Other duties and responsibilities as assigned by the office manager.
Requirements
- High school diploma or general education degree (GED) or equivalent
- 1+ year dental front office experience required, prior dental insurance coordination experience required
- Excellent organizational skills
- Excellent interpersonal communication skills and ability to discuss finances with patients
- Patient advocate; empathetic, adaptable, and ethical
- Ability to multitask effectively
- Proficient in Microsoft Office
- Prior experience with Eaglesoft Dental software preferred
- Strong math, analytical, documentation, and problem solving skills
Benefits
- A supportive team that respects your time and talents
- Ongoing training and development through Mosaic’s network
- A chance to grow your career in a warm, patient-centered environment
Source: the employer's own careers page.
