Mechanical Service Writer

We are seeking an experienced and customer-focused Mechanical Service Writer to join our team. In this role, you'll serve as the bridge between customers and technicians, helping diagnose customer concerns, prepare accurate repair estimates, and ensure a smooth repair experience from check-in to vehicle delivery.

• Greet customers, listen to vehicle concerns, and accurately document repair and maintenance needs.
• Prepare detailed repair estimates including labor, parts, and additional services.
• Communicate recommended repairs, maintenance services, and associated costs clearly and professionally.
• Coordinate with technicians to verify repair needs, prioritize workflow, and update estimates as needed.
• Monitor repair progress and proactively communicate status updates to customers.
• Schedule appointments and manage daily service workflow to maximize shop efficiency.
• Review completed repairs with customers and explain services performed.
• Process repair orders, invoices, and payments accurately.
• Maintain detailed customer and vehicle records within the shop management system.
• Deliver exceptional customer service while building long-term customer relationships.

Requirements

• Proven experience (2+ years preferred) as a Service Writer, Service Advisor, or similar automotive customer service role.
• Strong knowledge of automotive maintenance, diagnostics, and repair processes.
• Familiarity with shop management and estimating software.
• Excellent communication and customer service skills.
• Ability to explain technical information in a clear and easy-to-understand manner.
• Ability to multitask and manage multiple repair orders simultaneously.
• Strong attention to detail and organizational skills.
• Positive attitude, professional appearance, and strong work ethic.
• ASE certification or automotive technical background is a plus.
• High school diploma or equivalent; additional automotive training preferred.
• Valid driver's license with a clean driving record.