Lead Business Technology Engineer

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Location: McLean, VA | Work Model: On-site

Are you a technical leader ready to architect, optimize, and scale the mission-critical platforms powering a global pioneer in enterprise transformation? Move beyond daily maintenance to bridge strategic engineering gaps, guide cross-functional teams, and future-proof the complex software layers that enable our global workforce.

ABOUT THE TEAM

The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We design, optimize, and scale the enterprise systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology and enable our corporate growth in the automation market.

THE OPPORTUNITY

This lead role is designed for an elite systems expert who thrives at the intersection of enterprise architecture, AI innovation, and stringent security compliance. At Appian, you will have the autonomy to direct the design and management of multiple complex Google Workspace (GWS) tenants. Including environments built to strict CMMC and FedRAMP requirements.

You will pioneer the rollout of cutting-edge GWS AI tools and engineer seamless integrations across our tech stack, all while working face-to-face in a culture that champions collaboration and rapid technical innovation at our corporate headquarters.

WHAT YOU'LL DO

• Multi-Tenant Architecture: Design, configure, and manage multiple complex Google Workspace tenants, ensuring continuous alignment with FedRAMP and CMMC compliance standards.
• AI Integration & Management: Serve as the subject matter expert for GWS AI tools. Manage, support, and optimize our heavy leverage of embedded AI features (e.g., Gemini for Workspace) to drive workforce productivity and secure data handling.
• Innovation & Feature Rollouts: Stay on the cutting edge of Google Workspace capabilities. Architect the testing, piloting, and organization-wide deployment strategies for the newest features and platform updates before they hit production.
• Security Partnership: Work closely with Information Security and Network teams to implement robust zero-trust controls, data loss prevention (DLP) policies, and access management to mitigate risks across all GWS environments.
• Seamless Integrations: Architect and maintain advanced integrations between GWS and other core enterprise platforms, ensuring a frictionless, high-performance experience for end-users.
• Support & Management Plans: Develop and execute comprehensive platform management plans and standard operating procedures (SOPs). Serve as the Tier-3 escalation point for the most complex technical issues involving routing, policy conflicts, and advanced troubleshooting.
• Scripting & Automation: Utilize GAM (Google Account Manager), Google Apps Script, and Python to automate routine administration, reporting, and complex workflow optimization

REQUIRED QUALIFICATIONS

• Degree: Minimum of a Bachelor of Science or Bachelor of Arts in Computer Science, Management Information Systems (MIS), Information Technology, or a related technical discipline.
• 7+ years of experience in desktop engineering or similar IT-related roles.
• Demonstrated experience managing multiple, highly complex GWS tenants, specifically dealing with environments subject to strict regulatory frameworks (e.g., CMMC, FedRAMP).
• Hands-on expertise configuring GWS security center, complex mail routing, Google Vault, and enterprise identity integrations (e.g., SAML, SSO via Okta or Microsoft Entra ID).
• Proven capability in managing, testing, and supporting enterprise AI tools within a modern productivity suite.
• Working knowledge of scripting and API automation for GWS (e.g., GAM/GAMADV, Google Apps Script, Python).
• Strong communication and collaboration skills, with the ability to work across teams.

PREFERRED QUALIFICATIONS

• Certifications: Google Cloud Professional Workspace Administrator.
• Deep technical understanding of zero-trust security models and government compliance auditing processes.
• Experience building sophisticated, automated user lifecycle workflows spanning across multiple SaaS applications.

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com.

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.