Healthcare Administrative Assistant

About the Position

Mi Familia & Summit Home Health and Hospice is seeking a dependable, organized, and service-oriented Healthcare Administrative Assistant to support the daily administrative operations of the organization. This role is responsible for providing reliable administrative support while helping maintain accurate records, coordinate information, and ensure that routine office and patient-support activities are handled efficiently.

The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a professional healthcare environment. The successful candidate should be comfortable working with confidential information, communicating with patients and staff, and learning the systems and processes used to support healthcare operations.

Key Responsibilities

• Provide day-to-day administrative and clerical support to the healthcare and administrative teams.
• Maintain accurate and organized electronic and physical records in accordance with company procedures.
• Assist with patient-related documentation, forms, correspondence, and other administrative records.
• Support scheduling and coordination of appointments, meetings, and other activities as assigned.
• Respond professionally to routine telephone calls, emails, and administrative inquiries.
• Communicate courteously and professionally with patients, families, healthcare professionals, referral sources, and internal staff.
• Assist with administrative aspects of patient intake and referral coordination when needed.
• Enter, update, and maintain information accurately in company systems and databases.
• Review documents for completeness and follow up on outstanding administrative information when appropriate.
• Prepare routine correspondence, reports, spreadsheets, and other administrative materials.
• Assist with organizing and maintaining office files and documentation.
• Support communication and information flow between administrative and operational departments.
• Handle confidential information responsibly and follow applicable company privacy and security procedures.
• Assist with general office activities and other administrative assignments as directed by management.
• Contribute to a professional, respectful, and patient-focused work environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in healthcare administration, medical office administration, customer service, or a related administrative role is preferred.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Proficiency with standard office software, email, and computer-based administrative systems.
• Ability to learn and effectively use electronic health records and other healthcare-related systems.
• Ability to manage multiple priorities while meeting deadlines.
• Professional and courteous approach when interacting with patients, families, and colleagues.
• Ability to maintain confidentiality and exercise appropriate judgment when handling sensitive information.
• Ability to work independently while contributing effectively as part of a team.

Preferred Qualifications

Candidates with experience in home health, hospice, medical records, patient intake, scheduling, healthcare administration, or another healthcare-related setting are encouraged to apply.

What We’re Looking For

We are looking for someone who takes pride in accurate work, communicates clearly, treats people with respect, and can be relied upon to follow through on administrative responsibilities. The right candidate will bring a positive attitude, sound judgment, and a willingness to learn while supporting the organization’s administrative and operational needs.

Equal Opportunity

Mi Familia & Summit Home Health and Hospice is committed to maintaining a professional and respectful workplace. Employment decisions are made in accordance with applicable laws and organizational policies.

Required Qualifications

• High school diploma or equivalent.
• Previous experience in an administrative, office, customer service, medical office, or healthcare-related role is preferred.
• Strong verbal and written communication skills, with the ability to communicate professionally with patients, families, coworkers, and other stakeholders.
• Strong organizational skills and attention to detail, with the ability to maintain accurate records and complete administrative tasks efficiently.
• Comfortable using computers, email, Microsoft Office or comparable office applications, and web-based administrative systems.
• Ability to accurately enter, update, organize, and retrieve information from electronic systems and databases.
• Ability to manage multiple responsibilities, prioritize tasks, and meet established deadlines.
• Ability to handle confidential information with discretion and follow applicable company privacy and security policies.
• Professional, dependable, and service-oriented approach to working with patients, families, and colleagues.
• Ability to follow established procedures while using good judgment when addressing routine administrative matters.
• Ability to work independently when appropriate and collaborate effectively with members of the healthcare and administrative teams.
• Strong follow-through, problem-solving, and organizational skills.
• Willingness and ability to learn the organization’s administrative processes, electronic health record systems, and other technology used in the role.

Preferred Qualifications

• Experience in home health, hospice, healthcare administration, medical office administration, or a related healthcare setting.
• Experience with patient intake, appointment scheduling, referrals, medical records, documentation, or general healthcare administration.
• Familiarity with electronic health record (EHR) systems.
• Familiarity with common healthcare terminology and administrative workflows.
• Previous experience working with confidential patient or healthcare information.

The successful candidate should demonstrate

• Professional communication: Communicates clearly, respectfully, and professionally with patients, families, colleagues, and external contacts.
• Organization: Keeps information, documents, and administrative tasks organized and follows through on assigned responsibilities.
• Attention to detail: Produces accurate work and identifies missing or inconsistent information when reviewing records and documents.
• Time management: Effectively prioritizes competing responsibilities and completes work within established timeframes.
• Technology

Skills

Comfortable learning and using computer systems, office applications, electronic records, and other administrative tools.

• Confidentiality: Understands the importance of protecting sensitive information and follows applicable privacy requirements.
• Teamwork: Works cooperatively with administrative and healthcare team members to support efficient operations.
• Adaptability: Responds professionally to changing priorities and is willing to learn new processes and systems.
• Patient-focused service: Treats patients and families with courtesy, patience, and respect.

Important Note

This is an administrative support position and does not require a clinical license or nursing certification unless specifically required for a particular assignment. Candidates should be able to perform the essential administrative functions of the position and meet any applicable employment requirements established by the organization.

Mi Familia & Summit Home Health and Hospice is seeking a reliable team member who can contribute to smooth day-to-day administrative operations while providing professional and respectful service to patients, families, and colleagues.

Benefits

At Mi Familia & Summit Home Health and Hospice, we value the people who support our patients, families, and day-to-day operations. We strive to provide a professional, respectful, and supportive work environment where employees can develop their skills and contribute meaningful work.

Depending on employment status and eligibility, employees may have access to benefits and resources that support their professional and personal well-being, including:

• Competitive Compensation — Compensation is determined based on the responsibilities of the position, qualifications, relevant experience, and applicable company guidelines.
• Paid Time Off — Eligible employees may receive paid time off in accordance with company policy.
• Paid Holidays — Holiday benefits may be available to eligible employees based on company policy and applicable employment terms.
• Healthcare Benefits — Eligible employees may have access to healthcare benefit options offered through the organization, subject to the applicable plan terms and eligibility requirements.
• Retirement Benefits — Retirement savings options may be available to eligible employees in accordance with the applicable company plan.
• Professional Development — Employees are provided with opportunities to learn organizational procedures, administrative systems, and healthcare-related processes relevant to their responsibilities.
• Training and Onboarding — New employees receive appropriate orientation and training to help them understand their responsibilities, workplace procedures, and systems.
• Collaborative Work Environment — Employees work alongside administrative and healthcare professionals in a team-oriented environment.
• Career Development — Employees may have opportunities to develop their skills and pursue additional responsibilities as organizational needs and available opportunities arise.
• Meaningful Work — This position provides an opportunity to contribute to the administrative operations that support patients and families receiving home health and hospice services.

Benefits, eligibility, and employment terms may vary according to employment status, company policy, applicable plan documents, and other applicable requirements.