Senior Case Manager - 2004327

Yes ☐ No ☒

Summary: This unique position’s primary function is to fulfill Catholic Charities commitment to serve

individuals and families in an inclusive and holistic manner. An integral part of the Case Management team, this

position will be based in Westchester. The position provides direct assistance for those in need

through comprehensive case management services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides advanced case management to individuals and families, addressing key social determinants of

health such as housing, food, income, and healthcare access. Provide effective engagement, assessment,

service planning, referral and follow-up using a client-centered approach.

• Provides crisis intervention in emergencies around shelter, food, clothing, and other

basic needs through the provision of financial assistance, goods, advocacy, benefits

access and access to relevant resources.

• Consistently conducts thorough assessments and develops a service plan that addresses immediate needs

and longer-term goals.

• Develops knowledge about and maintains collaborative relationships with community agencies, other

Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.

• Develops a capacity to provide or ensure access to a wide range of social service benefits and helps

develop and maintain a network of high-quality resources.

• Maintain accurate case notes and work across platforms to meet program deliverables to support

reporting to funders and other stakeholders.

• Track authorization
• Actively participates in weekly supervision.
• Attends and participates in monthly department meetings, community meetings, trainings, and

other agency-related activities.

• Fulfills operational and other duties as assigned

Education and/or experience required

• Bachelor’s degree required in the social services field with at least 3-5 years of experience in case

management and social services.

• Bilingual English/Spanish required.

Skills, Licenses, and/or competencies required

• Excellent interpersonal skills; the ability to work well independently and as part of a team.
• Knowledge of social service delivery systems and local resources.
• Excellent organizational, time-management and communication skills.
• Knowledge of Unite Us platform is a plus.

Working conditions and physical demands required

The demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job.

• Remain in a stationary position at a workstation and use a computer approximately 60% of the time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday.

Additional hours may be required to meet program deadlines, or client needs. There may be periods when work

hours vary.