General Manager

General Manager

Location: Ovation Sienna Hills, 1525 East Ovation Place, Washington, Utah 84780

Job Summary

A General Manager for a multi-level senior living campus is responsible for the overall leadership, operational efficiency, and financial health of the community. This role requires a unique balance of high-level business acumen and deep compassion to oversee three distinct service levels: Independent Living (lifestyle and hospitality), Assisted Living (care coordination and regulatory compliance), and Memory Care (specialized dementia programming).

Essential Duties and Job Responsibilities

• Responsible for overseeing the Marketing, Nursing/Healthcare, Culinary, Maintenance and Administration departments.
• Responsible for hiring, orientation, training, and retaining appropriate number of qualified staff to carry out the campus programs and healthcare services.
• Ensure employee performance meets or exceeds expectations, and periodic performance appraisals are conducted on a timely basis.
• Responsible for building and maintaining a collaborative and positive work environment across all departments.
• Work timely and directly with the home office HR Department on all employee relations, performance improvement and other related issues to follow policies and procedures.
• Ensure all HR policies and programs are implemented and followed on the campus.
• Ensure the development and implementation of employee health and safety programs to provide safe work environment.
• Ensure all service levels meet stringent state and federal licensing requirements. This includes maintaining accurate medical records and adhering to safety protocols like infection control and HIPAA.
• Develop and manage the annual budget, monitor labor costs, and oversee P&L for each department while driving revenue through occupancy growth.
• Prepare the annual budget for the campus. Monitor the monthly financial performance of the campus in relation to budget and make corrective financial changes at the campus as needed.
• Monitor accounts payable, accounts receivable, and all other billing activities.
• Manage all labor, overtime and other staffing expenditures.
• Management of resident census, admissions, assessments, care planning and discharge process ensuring all residents receive appropriate care and support.
• Partner with the sales/marketing team to maintain high occupancy, conduct community outreach, and build relationships with local referral sources.
• Assign appropriate staff to work with survey personnel, conducting daily meetings on survey results.
• Work with the survey team to provide information that may remove or lower the scope/severity of any deficiency.
• Develop plan of correction for any survey deficiency to ensure that there is no reoccurrence.
• ·Provide updates to the leadership team on survey findings, correction plans, monitoring guidelines and any follow-up survey results.
• Respond to and be available for emergency calls.
• Perform all other duties as assigned.

Requirements and Qualifications

• A bachelor’s degree in healthcare administration, Business, or a related field is typically required.
• RCF/ALF Administrator License in the State position is held (e.g., ALF/RCF).
• Minimum of 5 years of management experience in senior living; memory care, assisted living and independent living communities.
• Deep understanding of assisted Living and dementia/memory care best practices for the aging-in-place philosophy
• Demonstrated ability to make independent decisions, analyze situations, solve complex problems and initiate actions
• Demonstrated leadership and planning skills including strategic thinking and influencing outcomes
• Exceptional interpersonal and communication skills, including extemporaneous and prepared speaking in front of groups.
• Ability to engage employees of all levels.
• Ability to prepare and administer budgets and develop reports.
• Proficient in software applications, specifically Microsoft Teams, Excell, Word, PowerPoint, Point Click Care, and Power BI.
• May be required to work long hours in the event of an emergency and be on call.
• The ability to lead with empathy and remain calm under pressure during medical or operational crises.
• Capability to identify operational gaps and implement long-term improvements.
• Exceptional verbal and written skills for interacting with residents, corporate boards, and regulatory agencies
• Must maintain and have an active CPR/BLS during employment.

Benefits

At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.

Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire

• Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision
• Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance – Affordable access to legal support for common life needs
• Pet Insurance – Discounted plans through Wishbone
• Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)

Ovation by Avamere is an Equal Opportunity Employer and participates in E-Verify