Rol hakkında
About the Role
We are seeking an Administrative Support Specialist to manage day-to-day operational and administrative
functions for our telehealth medical practice. This role ensures smooth front-office and back-office operations,
supports patients and providers with scheduling and documentation needs, and helps maintain compliance with
healthcare administrative standards across a virtual care environment.
Patient Support & Scheduling
- Schedule, reschedule, and confirm telehealth appointments across providers and time zones
- Serve as first point of contact for patient calls, emails, and portal messages
- Verify patient demographic and insurance information prior to visits
- Assist patients with technical issues accessing the telehealth platform
- Send appointment reminders and follow-up communications
Documentation & Records Management
- Maintain accurate and up-to-date patient records in the EHR system
- Process intake forms, consent documents, and medical records requests
- Ensure all documentation complies with HIPAA and practice recordkeeping standards
- Upload, organize, and file incoming faxes, referrals, and lab results
Provider & Practice Support
- Coordinate provider schedules
- Prepare reports and summaries for practice leadership as requested
- Order and manage office/administrative supplies and vendor accounts
- Support onboarding of new staff and providers with administrative setup
Compliance & Quality
- Maintain strict confidentiality of patient health information in accordance with HIPAA
- Follow practice policies for documentation, escalation, and incident reporting
- Support audits and quality assurance reviews by providing requested records and reports
Required
- Minimum of 4 years of administrative experience in a clinical setting
- Demonstrated knowledge and competency working in an EMR
- Working knowledge of HIPAA regulations and patient confidentiality requirements
- Proficiency with scheduling software and standard office software (Microsoft Office/Google Workspace)
- Strong written and verbal communication skills
- Comfortable working in a remote, technology-driven environment
- Excellent organizational skills and attention to detail
Preferred
- Prior experience supporting a telehealth or virtual care practice
- Familiarity with medical billing and coding basics
- Experience with various EMRs
- Bilingual candidates encouraged to apply
Compensation & Structure
- Compensation: $28–$35 per hour, depending on experience
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Benefits include PTO accrual and health insurance (including dental and vision)
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