QNB3651 - Manager Relationship Management KYC(Omanization)

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

The role is primarily responsible for carrying out the preliminary financial and industry analysis for the existing and prospective clients handled by the Corporate and Institutional Banking Business, in adherence to the Credit Policy Guidelines and the Standardized Procedures.

The role is also responsible for supporting the Relationship Managers in conducting the preliminary review of AML/KYC documents for the existing and New-To-Bank clients, besides providing the proactive and effective support to the Relationship Managers by liaising with internal support units/stakeholders, to ensure “the best customer experience, higher share of client’s wallet and development of the portfolio”.

This position is expected to act as Backup Resource for Relationship Managers in their absence, and thus is expected to gain full knowledge over the complete range of Products and Services offered by QNB Group. These will typically include credit, trade, transaction banking and deposit services, as well as international transactions or other specialised services.

Main Duties

• Shareholder & Financial:
• Proactively assist the Relationship Managers in undertaking the Financial and Industry (Sectoral) analysis, so as to complete the New & Review/Renewal Credit appraisals in time.
• Proactively undertake the Internal Obligor Risk Ratings, feed the same in Bank’s internal/external rating tools to develop the Rating Reports and Spreadsheets.
• Proactively support the Business Unit in reviewing the client’s constitutive documents to uphold and monitor full adherence and compliance with the prevailing best corporate banking practices.
• Proactively support the Business Unit/Relationship Managers in liaising with the internal Support Units for quick and smooth delivery of services.
• Proactively assist in the implementation of the strategies and plans to achieve all volume, revenue, development and profit targets for the Business Unit’s customer portfolio.
• Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank.
• Proactively support the Business Unit in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the Business Unit’s function, customer portfolio development and the monitoring of achievements.
• Act within the limits of the powers delegated to the incumbent and adheres to QNB policies
• Customer (Internal & External):
• Proactively support the Business Unit in maintaining and developing customer relationships, acting as an alternative to Relationship Managers, as may be required.
• Proactively support the Business Unit in dealing with and resolving customer problems and requirements, in coordination with appropriate in house and external support functions, to ensure timely, friendly and accurate responses and provision of Bank products / services.
• Provide timely and accurate information to the external and internal auditors and Corporate Banking’s compliance function, as and when required.
• Build and maintain strong and effective relationships with all other related functions / units to assist in the achievement of the Corporate Banking’s goals and objectives.
• Internal (Processes, Products, Regulatory):
• Proactively support the Business Unit to develop and manage on a day-to-day basis both potential new customer targets and existing customers to meet assigned financial and non-financial targets, in compliance with QNB policies and procedures, regulations and prevailing best practices.
• Assist the Business Unit to prepare comprehensive credit proposals for new / prospective customers that adequately address all relevant risk factors and satisfy minimum acceptable standards of QNB corporate credit.
• Assist the Business Unit to prepare comprehensive credit reviews for existing customer facilities, at least one month before limit expiry, that adequately address all relevant and current risk factors and the latest developments in the industry, market and business.
• Assist the Business Unit to identify and timely report on all negative events and early signals on potentially problematic accounts / relationships.
• Assist the Business Unit to maintain the timely review of credit applications and documents within set turn-around time, in coordination with Credit Risk. Support the RMs, Unit Heads and others as requested, in identifying weak aspects of the credit applications.
• Assist the Business Unit in monitoring the customer credit positions for full compliance with set limits and QNB’s Investment and Credit Strategy.
• Support the Business Unit in the preparation of periodic Management and Business Information reports to executive management, as requested.
• In the absence of Credit Admin Role:
• Liaise with HO credit admin on the credit documentation meeting the terms & conditions as per approval.
• Seek HO Credit Admin acknowledgment when needed for collaterals submitted and supporting documents.
• Seek HO Credit Admin Review and have the checklist completed for Credit Operations to complete the remaining tasks
• To assist customers in all their queries on Bank’s product and seek solution to their requests
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.
• Build and maintain strong and effective relationship with all other related departments and units to achieve the Group’s goals/objectives.
• Provide timely and accurate information to the external and internal Auditors, Compliance, Financial Control and Risk Functions as and when required.
• Learning & Knowledge:
• Possess good knowledge of the corporate banking business; its products and services, related risks, documentation, regulatory requirements and report preparation together with a superior knowledge of controls.
• Develop a good knowledge of QNB Oman’s portfolio of customer’s business and needs.
• Possess good IT skills to be able to compose correspondence and reports using standard Bank platform and app