Tentang peran ini
Welcome and engage guests in a warm, professional, and confident manner aligned with IBIS service standards. Manage guest seating, table allocations, and dining flow based on reservations and walk-in guests. Coordinate with the service team to accommodate guest requests and ensure expectations are met. Maintain strong knowledge of menus, special events, seating arrangements, and guest preferences. Handle guest inquiries, feedback, and concerns professionally, escalating when required.
Maintain an organized and welcoming host stand and reception area throughout service. Manage reservations accurately using restaurant reservation systems, including guest details and seating plans. Confirm reservation information and communicate updates with relevant team members. Answer phone calls professionally and assist guests with inquiries and bookings. Coordinate with the kitchen and service teams to support efficient service flow.
Assist with side duties such as menu preparation, table resets, and maintaining the entrance area. Maintain IBIS grooming and appearance standards while representing the brand with confidence and professionalism. Follow all health, safety, hygiene, and company service standards. Contribute to a positive team environment through collaboration and effective communication.
Preferably 1 year experience in a guest-facing role or lifestyle hospitality environment. High school diploma or equivalent required; hospitality-related education is an advantage. Excellent communication skills in English; Arabic language skills are highly desirable. Confident, welcoming, and professional personality with a passion for guest service. Ability to manage busy service periods while remaining calm, organized, and attentive. Flexible availability to work weekends, evenings, and holidays as required.
Well-groomed and professional appearance in line with IBIS brand standards.
As a Host/Hostess , you will play a key role in delivering exceptional guest experiences by warmly welcoming, guiding, and assisting guests throughout their dining journey. As the face of the restaurant, you will create a refined and personalized arrival experience that reflects the reliable and adaptable spirit of IBIS.
Working closely with the F&B team, you will support smooth front-of-house operations by managing guest flow, reservations, seating arrangements, and ensuring every guest interaction reflects IBIS standards, service excellence, and genuine hospitality.
Sumber: halaman karir pemberi kerja sendiri.
