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Role Purpose
The VDI / Server Engineer is responsible for designing, implementing and supporting virtual desktop infrastructure (VDI), Microsoft-based server platforms and end-user computing services. The role delivers secure, reliable and scalable virtual workspaces for users across the organisation, ensuring platform performance, availability and a consistent user experience.
Key Responsibilities
- Design, implement and maintain VDI and virtual application platforms.
- Manage virtual desktop images, application delivery, user profiles and policy configurations.
- Manage VDI capacity, performance and availability to support a consistent user experience.
- Integrate VDI services with identity, endpoint management, storage, networking and security platforms.
- Implement secure configuration baselines and access controls.
- Automate image creation, provisioning, configuration and maintenance activities.
- Monitor VDI and Microsoft server platforms, investigating and resolving performance and availability issues.
- Support patching, upgrades, platform migrations and lifecycle management.
- Participate in incident, problem, change and major incident management.
- Maintain technical documentation, design standards and operating procedures.
- Collaborate with client engineering, network, security, storage and application teams.
- Contribute to modernisation initiatives and continuous service improvement.
Skills and Experience
- Strong experience in designing and supporting enterprise VDI and server environments.
- Knowledge of virtual desktop, application virtualisation and profile management technologies.
- Experience with virtualisation platforms and their storage and network dependencies.
- In-depth knowledge of Citrix, Windows desktop and server operating systems, Active Directory and Group Policy.
- Experience with endpoint management, identity integration and security controls.
- Familiarity with desktop image management, application packaging and build automation.
- Knowledge of monitoring, user experience analysis and performance optimisation.
- Strong understanding of platform reliability, security, resilience and operational excellence.
- Experience participating in incident, problem, change and lifecycle management.
- Ability to document technical solutions and communicate effectively with technical and non-technical stakeholders.
- A collaborative, improvement-focused and automation-oriented approach to engineering.
- Commitment to continuous learning, professional development and relevant industry accreditations.
Qualifications and Professional Experience
- Bachelor’s degree or equivalent professional experience.
- Typically six to ten years of relevant experience, or demonstrable expertise appropriate to the role.
Desirable Experience
- Experience with cloud-hosted or hybrid VDI solutions.
- Understanding of Infrastructure as Code (IaC) and continuous integration and continuous delivery (CI/CD) concepts.
- Experience coordinating the work of others or contributing to technical projects.
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